This PRIVACY POLICY applies to the personal information collected about the Owner by the website https://evenflowhosts.com (hereinafter “EVENFLOW”).

The terms used in this PRIVACY POLICY, which may not be defined in it, should be understood to have the meaning attributed to them by the legislation on the protection of personal data in Mexico.

EVENFLOW is committed to the right to the protection of personal data of any Holder, also known as the “right to informative self-determination”, which is guaranteed and protected as a human right, in the second paragraph of article 16 of the Political Constitution of the United Mexican States (hereinafter “CPEUM”) and in the legislation on the protection of personal data.

EVENFLOW is specifically and non-limitingly bound to: (i) Use or apply your personal data exclusively for the purposes established in this PRIVACY POLICY; (ii) Ensure that your personal data is handled in strict accordance with professional secrecy and confidentiality; (iii) Observe the principles of protection such as legality, consent, information, quality, purpose, loyalty, proportionality and responsibility, as well as the security and confidentiality duties provided for in the legislation on the protection of personal data, having to adopt the measures necessary for its application, and (iv) Implement and maintain administrative, technical and physical security measures that allow protecting your data against damage, loss, alteration, destruction or unauthorized use, access or treatment.

In cases where the processing of your personal data is contemplated in some of the causals or situations provided for by article 10 of the Federal Law on Protection of Personal Data Held by Private Parties, your consent will not be necessary.

 

I. Responsible and address

EVENFLOW is responsible for the processing of personal data in terms of this PRIVACY POLICY, with address at Fraccionamiento Real Bilbao, Playa de Carmen, Quintana Roo, Mexico.

You can contact our “Data Protection” department through the following email account: hola@evenflowhosts.com, Monday through Friday from 09:00 to 18:00 on business days.

 

II. Personal data treatment

Depending on the purposes for which you provide us with your personal data, we may request the following categories of data:

Identification data, contact data, patrimonial and demographic data.

In terms of the above, consider that not in all cases all the information indicated is collected, which means that not all the information can be provided by the respective Holder or required for the provision of the service.

 

III. Purposes (uses and treatment) of personal data

Personal data will be processed for the following purposes:

A. Primary Purposes

a) For possible users of our services:

  • Provide the services you have requested.
  • Sending invoices and confirmation of payments for the service purchased.
  • Send periodic communications related to the service.
  • Commercial prospecting (if you are a prospect of collaborating with us).
  • Send certain mandatory service communications, payment reminders, commercial and security announcements.
  • Contact you for additional service offers, as well as payment reminders, and security announcements
  • Answer questions made in relation to the service, procedures, payments, among others.

b) Assistance to our facilities:

If you attend our facilities, your data will be processed for the following purposes:

  • Contact you via email or phone calls for additional event offers.
  • Video recording either for security reasons or for promotional purposes.
  • Obtaining and taking of photographs in the different facilities either for security reasons or for promotional purposes.
  • Simultaneous live transmission or not in other rooms or via social networks or via the Internet and other digital or electronic media.

B. Secondary Purposes

  • To evaluate the quality of services, as well as to carry out satisfaction surveys.
  • View personalized content and advertisements based on your interests and preferences.
  • Send service surveys or promotional emails to inform you about other services available from EVENFLOW, its affiliates and subsidiaries.

 

IV. Temporality of the processing of personal data

Your personal data will be processed only for the time necessary in order to fulfill the purposes set forth in this PRIVACY POLICY and / or in accordance with the provisions of the legislation on the protection of personal data.

 

V. ARCO rights and means to exercise them

As the owner of personal data, you may exercise the ARCO Rights (Access, Rectification, Cancellation and Opposition) for the processing of your personal data, by sending your request directly to the “Data Protection” department through the email account: hello@evenflowhosts.com

Said request must contain at least: (a) name and address or other means to communicate the response to your request; (b) the documents that prove your identity or, where appropriate, the legal representation; (c) the clear and precise description of the personal data with respect to which it is requested to exercise any of the ARCO Rights, (d) any other element that facilitates the location of the personal data and (e) sign the request at the end of the writing .

Once your request has been submitted in the pre-established format, the “Data Protection” department will communicate its response within a maximum period of 30 business days, counted from the date the request was received.

In case of requiring more information and / or necessary documentation, the “Data Protection” department will contact you within a period of 5 business days, counted from the date of receipt of your request; Therefore, you will have 10 business days after said communication to meet this requirement. Otherwise, your request will be deemed not submitted.

Within the next 15 business days after the previous answer, in the event that your right is appropriate, it will be applied.

If your request is about the exercise of the right of Access, your personal data will be made available to you through simple copies and / or electronic documents.

The exercise of the ARCO Rights will be free, as well as the reproduction in simple copy or sending by email.

 

VI. Revocation of consent for the use of personal data

You Holder, at any time, may revoke your consent for the processing of your personal data in accordance with the procedure provided in the previous section, making the express indication that you wish to revoke your consent.

However, it is important that you bear in mind that not in all cases we will be able to respond to your request or terminate the use immediately, since it is possible that due to some legal obligation we will need to continue treating your personal data. Likewise, you should consider that for certain purposes, the revocation of your consent will imply the termination of your relationship with us.

For more information on the protection of your personal data, you can contact our “Data Protection” department in the means of contact indicated in this PRIVACY NOTICE.

The revocation of consent for the use of personal data will be free.

 

VII. Use or disclosure of personal data

EVENFLOW will use your personal data in strict adherence to the purposes set forth in this PRIVACY POLICY and for as long as necessary in accordance with the applicable legal provisions.

Likewise, you can contact us at any time through the indicated means, to attend to any type of doubt, clarification or suggestion regarding your personal data.

EVENFLOW puts at your disposal the following email address hola@evenflowhosts.com so that you, the Holder, can at any time express your refusal to continue receiving information or communications (limit their use or disclosure) by us from the account in which you receive such communications or promotions.

 

VIII. Cookies and / or web beacons and electronic media

EVENFLOW uses cookies on its website. Cookies are text files that are stored on your computer’s hard drive when you visit some websites. We use Cookies to know, for example, if you have previously visited our website or if it is the first time, as well as to help us identify applications on the website in which you may have a greater interest.

Cookies can improve your online experience; for example, by showing you your preferences when you visit a particular website. In principle, most browsers are configured to accept Cookies, in the help option of the toolbar of most browsers it will tell you how to stop accepting new Cookies, how to receive notifications about new Cookies and how to disable existing Cookies .

For the above, EVENFLOW informs the Holder that at any time he can disable the use of these mechanisms, in accordance with the instructions that each company that owns the browsers (browser or Internet viewer) has implemented to activate and deactivate the aforementioned mechanisms.

EVENFLOW web pages may use third-party technologies which may contain electronic images known as web beacons, sometimes called one-pixel gifs, which can be used to aid in the delivery of cookies and which allow users to be counted who have visited the pages and provide co-branding services.

We may include web beacons in promotional email messages or in our newsletters to determine if they have been opened and if any action has been taken accordingly.

EVENFLOW may use third party web beacons to compile general statistics related to the effectiveness of promotional campaigns or other operations of our sites.

We prohibit the web beacons on our sites from being used by third parties to collect or access your personal information.

EVENFLOW does not collect personal data or other similar information through this type of mechanism.

EVENFLOW informs you that:

The EVENFLOW website may include links to third-party websites, which, if accessed, will cause the EVENFLOW website to be left, for which EVENFLOW assumes no responsibility in relation to those third-party websites.

The EVENFLOW website may include links to sites that manage social networks, in which case you accept that by providing any type of information or data on said sites, it will cause them to be read, viewed, accessed, retransmitted and processed by any person, and therefore releases EVENFLOW from any liability.

 

IX. Changes to this Privacy Policy

Changes and updates to this PRIVACY POLICTY will be made known to you on our main portal of our website.

If you are consulting a printed version, please always review the Privacy Policy on our main portal.

By providing us with your personal data by any means, the Owner expressly acknowledges and accepts this PRIVACY POLICY, so said consent gives us the power to proceed with the treatment of the this data in the way that is indicated in this PRIVACY POLICY and with strict adherence to the legislation on the protection of personal data, without prejudice to the rights conferred by it.

If you consider that your right to the protection of your personal data has been violated by any conduct or omission on our part, you can contact us through the indicated means.

 

Last update: September 2021